TENCHULO LA MÁQUINA
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Transparency and Trust

Terms & Conditions

1. Acceptance of Terms

By requesting any service from Tenchulo La Máquina (Auto Detailing), Tenchulo La Casa (Home), or Transport Tenchulo, the client agrees to the following Terms and Conditions. We recommend reading them carefully before confirming your reservation or quote.

2. Mobile Services (Auto & Home)

Our auto detailing and interior home cleaning services are performed at the customer's location. To guarantee the quality and safety of our work, the client must provide the following upon our arrival:

  • Utilities (Water and Electricity): We require access to a functional standard electrical outlet (110v/120v) and a water tap to operate our professional equipment. The consumption generated during the service is covered by the customer's utilities and is implicitly factored into our mobile service logistics.
  • Space and Access: A safe workspace that is large enough and does not disrupt vehicular or pedestrian traffic. If the service takes place in a gated residential complex, office building, or private parking lot, it is the client's responsibility to arrange the necessary access and permits for our team.

3. Condition of Goods and Belongings

  • Valuables: We ask clients to remove all valuables, money, important documents, and personal belongings from vehicles and home areas to be treated prior to our service. Tenchulo is not responsible for the loss or damage of personal items left behind.
  • Pre-existing Damage: Before starting any service, our team will perform a visual inspection. Pre-existing damage such as paint scratches, torn fabrics, permanent stains, loose parts, or worn surfaces will be documented. We are not responsible for damage or wear that existed prior to our intervention.
  • Extreme Conditions: If the vehicle or furniture/carpets present extreme dirt conditions not disclosed at the time of quoting (e.g., excessive mud, heavy pet hair, biological hazards, or chemical damage), the service cost may require an adjustment. This will be consulted with the client before proceeding.

4. Transport Tenchulo Conditions

  • For our premium logistics and transport services, the client must declare the real value and exact nature of the goods or vehicle to be transported.
  • Tenchulo guarantees the highest standard of care; however, we are not responsible for damages caused by poor packaging provided by the client, pre-existing mechanical failures in transported vehicles, or force majeure events (natural disasters, road contingencies) during transit.

5. Plans, Packages, and Pricing

  • Auto Subscriptions: We offer recurring packages (Bronze, Silver, Gold, Diamond). The number of washes included in each plan must be used within 30 days of the package's effective date. Unused services do not roll over to the next month, unless exceptionally agreed upon beforehand.
  • Our rates are expressed in Nicaraguan Cordobas (C$) and US Dollars ($). We reserve the right to modify our rates via notices on our web platform, which will not affect already paid and active reservations or packages.

6. Cancellation, Delay, and Rescheduling Policy

  • Cancellations: If you wish to cancel or reschedule your appointment, we ask that you do so with at least 24 hours notice. Last-minute cancellations may be subject to a penalty fee of 20% of the reserved service cost, due to logistics and travel expenses.
  • Client Delays: Our team will wait a maximum of 15 minutes at the agreed location. If the client does not show up or fails to provide access (space, water, electricity) after this time, the appointment will be considered canceled and a fee may apply.
  • Weather Conditions (Rain): Since a large part of our service is performed outdoors, we are dependent on the weather. If it rains or there are adverse weather conditions that prevent us from working, we will contact you to reschedule the appointment at no additional cost.

7. Tenchulo Total Guarantee

We take pride in delivering top-tier results. If you are unsatisfied with any aspect of the service provided, we ask that you notify us within 24 hours of the job's completion. We will evaluate the situation, and if an area covered by the contracted service falls short of our standard, we will correct it at no additional cost.

8. Use of Images

Occasionally, we take "Before and After" photos or videos of vehicles and services for quality control and promotional material (showcasing automotive art). We will never capture or publish vehicle license plates, identifiable home facades, or information that identifies the client without their express prior consent.

9. Contact

For questions, suggestions, or personalized assistance regarding these terms, you can reach us at:

  • Phone / WhatsApp: +505 8813-1648
  • Website: tenchulo.com